Frequently Asked Questions
Q: Can I trust the pictures and descriptions of each strain?
A: ABSOLUTELY! We strive to make sure that every picture is taken by us and every description is written by one of our volunteers who have personally tried that strain. However, there may be times that we get a new product in and we are not able to give a personal description at that time. In that case, we will sometimes refer to other sources to help describe the strain and we will always tell you if the description came from somewhere other than us. Also, anyone is able to write a review on each strain, so you can see what other people thought of it as well. Please refer to our “Reviews” on WeedMaps.
Q: Can I ask for the opinions of the phone Operator?
A: Yes. But, please understand the Operator’s responses are solely based off of our descriptions and pictures so, the best thing for you to do is read up on our strains before you order to make your ordering process go as quickly and as smoothly as possible.
Q: Is my personal/medical information safe?
A: Yes. All member information is submitted over a secure, encrypted connection, and we take member security very seriously. We follow the same patient privacy rules as any licensed pharmacy, according to HIPAA security standards. SoGreenSB is discreet and professional, and we never sell or otherwise misuse your medical or personal information.
Q: Can you take my doctor information over the phone?
A: No. Our system is completely built around accurate patient information, and the person that knows your information best is you. One way or the other your confidential medical information has to be entered into our system so we can verify with your physician and set up your patient profile. You can start the registration process anytime, just click Register to get started!
Q: “Oh no! My doctor appointment went longer than expected and I missed the delivery driver, can you send the driver back out?”
A: If you miss your delivery driver without canceling your order, you will have to pay a delivery fee to get another order.
Q: Can I make a change to my order after it has been placed?
A: For a short time. Your order gets processed and sent out with a driver within minutes after we take the order. After 5 minutes we cannot make changes to the order, because your order is most likely sitting in the driver’s car. The only option after 5 minutes is to cancel the original order and place a new order. Your quoted delivery time will be adjusted to reflect your most recent order.
Q: Can we meet in the driver’s car at a place other then my house?
A: Yes. We understand that sometimes you may not be able to meet at your own address for many reasons. And we respect that. We care about your needs, please just inform us if you want to meet elsewhere and we will do our best to accommodate to your needs.
Q: Can I check out the medication before I donate to the collective?
A: Yes. Our medicine is 100% guaranteed and there is no obligation to donate if you are not satisfied with your medication. The best thing to do is ask for a “choose one”. A “choose one” means the driver can bring up to 3 different strains and you may choose one at the time of the delivery. NOTE: This is only offered to members who have order more then 3 times with us.
Q: Can I make an exchange if I am unsatisfied?
A: Yes, however we will charge a delivery fee if the driver does have to come back out to you.
Q: Can I place more than 1 order in a day?